Analysing Intercultural Communication for Conflict Management
As the world gets smaller, the ability to communicate across cultures is increasingly important. Learn how to deal with cultural differences and suggest practical solutions with insightful understanding of different cultural expectations and conflict management strategies. Strengthen your ability to navigate diverse environments with sensitivity and effectiveness with this Micro-Credential.
Competency
Learners analyse intercultural communication to propose practical solutions for conflict management.
How ?
Learners analyse and propose practical solutions for intercultural communication conflict management based on insightful understanding of different cultural expectations using appropriate conflict management strategies.
Method overview
Understanding diverse cultures can help you navigate your intercultural interactions with others with greater sensitivity and insight in your analysis, using appropriate conflict management strategies in the following steps:
- Identify conflicts and communication features influenced by cultural orientations and values,
- Explore and do research to understand more about the cultures,
- Analyse specific situations,
- Propose concrete solutions to address conflicts.
How can you achieve ?
Produce a video presentation of your analysis of cultural dimensions by applying the cultural frameworks, identifying cultural causes of conflict, and discussing the conflict management strategy.
Learning unit overview
As the world gets smaller, the ability to communicate across cultures is increasingly important. This micro-credential will bring learners to learn how to deal with cultural differences and suggest practical solutions with insightful understanding of different cultural expectations and conflict management strategies.
Outcomes
Learners can analyse and propose practical solutions based on insightful understanding of different cultural expectations and appropriate conflict management strategies.
-
Guidelines are now available in English
-
Unlimited Access to Competency Guidelines
-
2 Submission Quotas to Verify Competency
-
Personalized Feedback
-
Digital Certificate
-
Shareable to Social Network
-
Guidelines are now available in English
-
Unlimited Access to Competency Guidelines
-
2 Submission Quotas to Verify Competency
-
Personalized Feedback
-
Digital Certificate
-
Shareable to Social Network
-
Online Learning Videos from Expert
-
Interactive Expert Community
What will you get ?
Digital Certificate
Analysing Intercultural Communication for Conflict Management
Issued by KMUTT | You will earn this digital certificate after you have completed this Micro-credential.
- Sharable with the showcase of your name and the accomplished learning outcome
- Verified by educational / industrial experts
Who is this for ?
Learners and the general public who are interested in intercultural communication or those engaging in multicultural workplaces or collaborating with diverse teams.
Preview this course
- Introduction
- Hofstede's cultural dimensions
- Kluckhohn and Strodtbeck's Values Orientation
- High context and Low context culture
- Stereotypes and other relevant concepts
- Intercultural adaptation
- Human relationships
- Managing rapport
- Conflict management
Who developed this ?
Assoc. Prof. Dr. Wannapa Trakulkasemsuk, Asst. Prof. Thanis Tangkitjaroenkun
Assoc. Prof. Dr. Wannapa Trakulkasemsuk
Professor at School of Liberal Arts, KMUTT
Expertise/ Experiences:
- Professional and Intercultural Communication
- English as a Lingua Franca
- English Language Teaching
Asst. Prof. Thanis Tangkitjaroenkun
Professor at School of Liberal Arts, KMUTT
Expertise/ Experiences:
- Professional and Intercultural Communication
- Language and Identity
- English Language Teaching